Slee Blackwell LLP were recently consulted by a woman who had undergone negligent thread vein removal treatment.

The woman had been conscious of a number of visible facial thread veins on her upper cheeks and her neck. Following an internet search of local practitioners, she made contact with a clinic and arranged the treatment.

She told the clinic that her skin was very sensitive and asked whether the procedure was suitable for her. She was reassured that the procedure was safe and that it would take only a few days for the skin to heal. On this basis she agreed to undergo removal of the thread veins using the vein wave procedure.

On the day of the treatment she repeated her concerns about her very sensitive skin but was again reassured. 

Following some apparent difficulty operating the vein wave machine the clinician applied an anaesthetic cream to the woman's face to numb the area. The clinician then left the patient while she went to top up her car parking money. On returning to the clinic, the clinician started the procedure, indicating to the woman that there were further thread veins visible under magnification which could be treated at the same time at no extra cost. Although the woman was in pain and discomfort throughout the procedure, she consented to the additional treatment.

Immediately after treatment had been carried out the woman's skin was hot and visibly red and swollen. She was given a small amount of Binafine cream to assist with the healing.

However, her skin continued to remain red, hot and painful for the following fortnight and did not settle as expected. She made a number of telephone calls to the clinic to ask for help and advice, particularly as the cream she'd been given had run out. She was eventually reviewed in clinic approximately six weeks after the initial treatment. She was advised that nothing further could be done to help her.

She therefore consulted her GP. Not only was she concerned about her physical symptoms but she was also suffering from depression as a direct result of the treatment as she felt unable to leave the house.

The GP referred her to a Dermatologist at Salford Royal Hospital who confirmed that she had scarring and pitting which could take several years to heal.

We were therefore asked to review the legal position and consider whether the clinic was at fault for failing to carry out a patch test prior to starting treatment, particularly in light of the Claimant’s very sensitive skin.We confirmed that a negligence claim could be pursued on this basis. We also confirmed that the Claimant had not been adequately warned about the potential complications or side effects of treatment.

Penny Beales, a lawyer from Slee Blackwell’s specialist cosmetic surgery team pursued this case under a ‘No Win, No Fee’ agreement.

The Claimant’s medical records were obtained and a Letter of Claim was then sent to the Defendant. The insurance company dealing with the claim immediately recognised that there was no defence and issued an admission of liability,

An expert Consultant Dermatologist prepared a medical report in support of the Claimant’s case, following which we were able to make a 'Part 36' settlement offer.

After further negotiations the claim was concluded with the Claimant receiving compensation for the negligent thread vein removal treatment.

If you have been the victim of negligent thread vein removal treatment and wish to pursue a claim for compensation on a No Win, No Fee basis then give our legal helpline a call and request a free initial case assessment. Alternatively you can email us at




Home / Case Studies / Negligent thread vein removal treatment